Return Exchange Policy
Thanks for purchasing our products
at www.rusticwoodcraft.co.uk operated by Roy Tebbenham
Refunds or exchanges must be pre-arranged before returning.
Please use the form at: Return Exchange Request
Personalised products are not normally eligible for a refund or exchange unless faulty.
In order to be eligible for a refund, you have to return the product within 7 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 7 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact Customer Support.